To maintain our boutique standard, all ready-to-ship fine jewelry items are fully inspected, wrapped in our signature gift packaging, and handed over to our carrier networks on the next business day. Orders placed during Canadian statutory holidays or weekends are processed on the immediate following business day.

Because our fulfillment team moves rapidly to guarantee next-business-day dispatch, order cancellations or modifications (such as changing a shipping address or jewelry sizing) must be requested within 2 hours of checkout. Please contact support@eidori.com immediately with your order number. Once a package is handed to the courier, modifications are no longer possible.

Yes, selected jewelry pieces in our collection can be personalized. For custom configurations, engraving parameters, or custom length requests, precise production timeframes will be explicitly listed directly on the product detail page before checkout. Please ensure all initials, sizes, and characters are typed accurately, as custom pieces are final sale.

Our collections are crafted with premium precious metals, using a foundational core of certified 925 sterling silver. To deliver an exquisite, long-lasting finish, our silver jewelry is heavily plated in genuine 18K yellow gold, rose gold, or high-brilliance white gold rhodium.

Yes. Our 925 sterling silver and premium plating selections are completely free of nickel, lead, and cadmium, making them highly suitable and comfortable for individuals with delicate skin or metal sensitivities.

Fine jewelry is inherently delicate and requires mindful maintenance. To preserve the brilliant shine and depth of your 18K gold or rhodium plating, follow these care steps:

Remove your jewelry before swimming, bathing, exercising, or washing your hands.

Avoid direct exposure to harsh chemicals, perfumes, hairsprays, lotions, and hand sanitizers.

Gently polish your pieces with a soft, dry microfiber cloth after wearing. Never use abrasive metal cleaners or chemical jewelry dips.

Store your items individually in a cool, dry place inside an airtight jewelry box or soft pouch to prevent scratching and environmental oxidation.

We dispatch all orders directly from our operational headquarters in Edmonton, Alberta, Canada. We currently provide reliable, secure transit to customers located across Canada, the United States, and selected international regions.

Once dispatched on the next business day, transit timelines vary depending on your regional destination:

Canada: 2 to 4 Business Days

United States: 2 to 6 Business Days

International: 10 to 25 Business Days

No. Eidori guarantees absolute pricing transparency at checkout. For all orders bound for the United States or international destinations, all applicable customs fees, import duties, and local tariffs are completely covered and prepaid by Eidori prior to delivery. The final numerical total you see in your shopping cart is the exact price you pay; you will never encounter surprise collection bills at your doorstep.

The moment your package is registered within our courier systems, an automated notification containing a secure tracking hyperlink will be sent directly to your inbox from orders@eidori.com. Please allow up to 24 hours for the shipping carrier (such as Chitchat or DHL Express) to refresh their digital tracking dashboard.

We offer a transparent 14-day return window for all eligible items. You have 14 days from the carrier's recorded delivery date to request a return. Items must be returned completely unworn, unwashed, unaltered, and nestled inside their original presentation packaging. For full structural instructions, please consult our dedicated Return & Refund Policy.

Yes, for compliance and consumer safety, certain restrictions apply:

Hygiene Standards: For strict health and safety reasons, earrings and piercing jewelry are only eligible for a refund if they remain entirely unworn, untouched, and sealed in their original condition.

Final Sale Items: Custom-made jewelry, engraved pieces, and clearance items purchased during final sales are non-returnable and non-refundable.

No. Eidori charges a $0.00 restocking fee on all valid returns. However, please note that the customer is responsible for covering the cost of the return shipping label back to our Edmonton facility, unless the return is due to an operational error on our part (e.g., an incorrect or defective item).

Our storefront utilizes highly secure e-commerce payment infrastructure. We safely accept all major international credit cards (Visa, Mastercard, American Express), as well as encrypted checkout pathways through Shopify Payments and PayPal.

Absolutely. We utilize Secure Sockets Layer (SSL) encryption protocols throughout our entire checkout network. To safeguard your digital identity, Eidori does not directly store, view, or retain your raw credit card numbers or complete payment credentials. All payment data is handled in strict compliance with our Privacy Policy.