Shipping policy

This Shipping Policy outlines the operational frameworks regarding how orders are processed, packed, dispatched, and delivered by Eidori & Co. Fine Jewellery Inc. By placing an order through our storefront, you acknowledge and agree to the logistical terms and timeframes specified below.

1. Handling & Order Processing Time

To uphold our service standard for fine jewelry fulfillment, our internal handling process is rapid and strictly defined:

• Standard Dispatch: All orders are fully processed, quality-inspected by our team, packaged in our premium gift boxes, and handed over to our couriers on the next business day.

• Operating Schedule: Our fulfillment team operates Monday through Friday. Orders placed over weekends or during official Canadian statutory holidays will be dispatched on the immediate following business day.

• Custom and Personalized Orders: If you request custom sizing, engraving, or a specialized gemstone adjustment, production variations will be explicitly outlined on the specific product page or communicated to you before manufacturing begins.

2. Shipping Locations & Partner Couriers

Eidori proudly fulfills and dispatches all orders directly from our primary studio facility located in Edmonton, Alberta, Canada.

We provide reliable global transit across Canada, the United States, and selected international coordinates. To ensure secure handling of our precious metal and gemstone pieces, we partner exclusively with trusted shipping networks, including:

• Chitchat (For seamless cross-border and regional domestic routing)

• DHL Express (For accelerated international delivery)

• Major National Couriers (Including Canada Post, USPS, and UPS depending on optimal regional speed)

3. Clear Transit Timelines

Once your package is hand-delivered to our shipping partners on the next business day, typical estimated delivery transit times are broken down below:

Destination	Estimated Transit Timeline	Logistics Partners
Canada	2 to 4 Business Days	Domestic Postal & Regional Couriers
United States	2 to 6 Business Days	Chitchat / USPS Priority Network
International	10 to 25 Business Days	DHL Express & Global Postal Networks

📌 Please Note: While these transit windows are highly consistent, global delivery timeframes are estimates and may occasionally experience slight extensions due to carrier capacity limits, seasonal high volumes, or extreme weather routing conditions.

4. Direct Shipping: Complete Cost & Duty Transparency

Google Merchant Center requires total upfront pricing transparency. Eidori guarantees a zero-surprise-fee checkout environment:

• Canadian Shipments: Applicable provincial and federal taxes are cleanly calculated and displayed directly at checkout.

• United States & International Shipments: In full alignment with our brand promise, any applicable customs, duties, import tariffs, or brokerage fees are completely handled and covered by Eidori before delivery.

• Our Promise: The total financial figure displayed in your shopping cart at checkout is the final price you pay. You will never be asked to pay surprise customs fees or collection charges at your doorstep.

5. Secure Order Tracking

As soon as your shipment is registered within our courier systems, an automated dispatch notification will be transmitted to you. This communication will include your direct tracking link and courier details. Please allow up to 24 hours from dispatch for the carrier network to update the initial digital scanning coordinates.

6. Incomplete Addresses & Undeliverable Shipments

Please double-check your shipping details before finalizing your checkout.

• Eidori is not legally or financially responsible for failed deliveries, routing delays, or lost packages stemming from incorrect, incomplete, or misspelled address information provided by the customer.

• If a courier returns a package to our Edmonton facility due to an uncollected delivery attempt or an invalid address string, any requested refund will be processed in accordance with our Return & Refund Policy, adjusted for outbound and return transport fees incurred by the carrier.

7. Missing, Stolen, or Damaged Packages

• Damaged on Arrival: If a package arrives physically compromised, you must notify our care team within 48 hours of delivery. Please retain all outer shipping boxes and inner presentation pouches exactly as they arrived, and consult Section 5 of our Return & Refund Policy for full photography documentation instructions.

• Stolen Packages: Once a shipment is officially marked as "Delivered" by the designated carrier tracking system, legal ownership transfers to the receiver. Eidori is not liable for packages stolen from residential porches or secure mailrooms after successful delivery. Please ensure your drop-off location is safe.

8. Contact Our Logistics Division

For real-time delivery inquiries, address updates before dispatch, or to clarify shipping options to your specific region, please contact our support staff during standard operation hours (9:00 AM to 11:00 PM Pacific Time):