Privacy policy

Effective Date: May 28, 2026

This Privacy Policy describes how Eidori & Co. Fine Jewellery Inc. collects, uses, stores, and shares personal information when you visit our website, purchase from our fine jewelry collections, interact with our customer service team, or otherwise utilize our digital services.

By using our website or acquiring jewelry pieces from Eidori, you acknowledge and agree to the practices outlined in this Privacy Policy. This policy does not apply to the independent practices of third parties that we do not own, manage, or control, including social media advertising platforms or external third-party web links.

1. Information We Collect

To successfully process your transactions and maintain absolute transparency, we collect specific personal credentials when you interact with our boutique:

• Identity & Delivery Details: Your full name, billing address, shipping address, phone number, and email address.

• Transaction Records: Detailed lists of fine jewelry items purchased, order history, and custom sizing selections.

• Customer Communication Logs: Any messages, design specifications, or inquiries sent to our support teams.

• Technical & Browsing Data: IP addresses, device types, browser configurations, and user behavioral data collected via your session history on our website.

🔒 Secure Billing Protocol: All payment data is processed securely through encrypted, industry-standard checkout channels (such as Shopify Payments or PayPal). Eidori does not directly store, view, or retain raw credit card numbers or complete digital payment credentials.

Customization & Fine Jewelry Production Data

Because our collections include handmade elements and personalized adjustments, you may voluntarily provide distinct personalization data (such as custom engraving initials, custom lengths, or personal sizing specifications). This data is utilized solely for the material manufacturing and physical fulfillment of your custom order.

2. How We Use Your Information

We gather and process your data to fulfill our retail obligations and comply with standard international business transparency rules:

• Order Fulfillment: Fulfilling your transaction, preparing gift packaging, and orchestrating logistics via our designated carriers (including Chitchat and DHL) within our guaranteed next business day timeline.

• Transactional Updates: Utilizing orders@eidori.com to send automated order confirmations, receipts, and localized tracking updates.

• Customer Care Operations: Utilizing email to manage inquiries, facilitate modifications, or address structural claims between our operating hours of 9:00 AM to 11:00 PM Pacific Time.

• Policy Administrations: Processing customer-initiated claims under our Return & Refund Policy.

• Boutique Communications: Utilizingemail to dispatch optional brand developments, curated styling lookbooks, or promotional news to users who have explicitly opted into our newsletter. You may unsubscribe at any time.

• Fraud Prevention & Security: Protecting our system network from malicious transactions, automated botanical scans, and checkout vulnerabilities.

3. Information Sharing & Disclosure

Customer data is a vital component of our operating ecosystem. We do not sell your personal data to advertising brokers. We share information only under strict compliance constraints and with the following specific entities:

Trusted Service Providers

We securely share necessary parameters with third parties that perform essential operations for our storefront:

• E-Commerce Hosting Platforms: Shopify Inc., which powers our technical interface and secure checkout environment.

• Logistics & Couriers: Multi-carrier shipping aggregators and direct courier corporations (such as Chitchat and DHL) to manage transit to Canada, the United States, and international destinations.

• Communication Applications: Software systems that securely funnel tracking alerts and support correspondence to our operational dashboards.

Legal Compliance & Business Safeguards

We may disclose your data if required by law, or if we believe such action is fundamentally necessary to:

• Comply with prevailing provincial, federal, or international corporate law, tax regulatory standards, or active government requests.

• Investigate, mitigate, or completely halt fraudulent activities, security vulnerabilities, or illegal transactions.

• Protect the structural assets, safety, and legal rights of Eidori & Co. Fine Jewellery Inc., our workforce, or our global customer base.

4. Data Retention

We maintain your personal information only for the duration necessary to satisfy our professional services, resolve formal disputes, protect our operations against fraud, and comply with Canadian fiscal and tax documentation laws.

• Basic historical transaction logs are safely archived for accounting, tax ledger audit, and administrative purposes.

• Delicate technical files or precise engraving specifications submitted for custom adjustments are securely expunged from active operational manufacturing databases once the fine jewelry order has been safely delivered to your doorstep.

5. Cookies and Tracking Technologies

Our digital storefront uses functional, analytical, and marketing cookies along with web pixels to elevate your browsing experience, retain items in your shopping cart during sessions, and optimize performance.

Cookies are used to monitor operational traffic, verify checkout pathways, and provide localized currency displays. You maintain full authority to modify or completely disable cookies directly inside your individual web browser settings. Please note that certain interactive checkout functionalities may be restricted if cookies are entirely deactivated.

6. Your Global Privacy Rights

Depending on your geographic location, including Canada, individual states within the United States, the United Kingdom, or the European Union, you possess protected rights regarding your personal parameters. These typically encompass:

• The right to request a formal copy of all personal information we archive regarding your identity.

• The right to demand immediate correction of historical data errors or omissions.

• The right to command the total deletion of your personal history from our active directories, provided it does not clash with standard tax or fraud protection retention laws.

• The right to withdraw marketing consent at any moment.

To exercise any of these structural rights, please lodge an explicit request containing your full legal name and relevant transaction reference numbers. 

7. International Infrastructure & Data Security

Eidori is proudly based in Canada. Our physical fulfillment facilities operate directly out of Edmonton, Alberta. If you access our website or execute jewelry orders from the United States or international coordinates, your data will be securely processed within Canadian servers and the processing centers of our primary infrastructure providers.

We use industry-standard Secure Sockets Layer (SSL) network encryption and rigorous access controls across our internal databases to protect your data from unauthorized intrusion, exposure, or modification. While no internet platform is completely impregnable, we take all reasonable defensive steps to ensure a highly secure shopping experience.

8. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy as our jewelry services, internal logistical parameters, or international digital safety frameworks evolve. Any updated version will be published directly on this page with an adjusted effective date at the top.

9. How to Contact Us

For general corporate inquiries, newsletter preference updates, or data rights exercises, please reach out to our administrative team

For all active order assistance, sizing guidance, or to reference points inside our Shipping Policy, please connect with our customer care division:

• Operating Support Hours: 9:00 AM – 11:00 PM Pacific Time (US & Canada)

• Registered Corporate Address: 10512 38 Ave NW, Edmonton, Alberta, Canada