Terms of service

Effective Date: May 28, 2026

These Terms of Service govern your access to and use of the digital storefront, services, and mobile applications provided by Eidori & Co. Fine Jewellery Inc. By visiting our website, interacting with our boutique, or purchasing products from us, you agree to be legally bound by these Terms of Service. Please read them thoroughly before executing a transaction.

1. Corporate Identity & Scope

This website is owned and operated by Eidori & Co. Fine Jewellery Inc. Throughout this storefront, the terms “we,” “us,” and “our” refer directly to Eidori & Co. Fine Jewellery Inc. The terms “you,” “your,” and “customer” refer to any visitor, user, or purchaser accessing our services.

2. Website Use & Security Boundaries

You agree to utilize our digital storefront strictly for lawful consumer purposes. You are strictly prohibited from utilizing our network interface, checkout pathways, or data fields to:

• Engage in fraudulent, unauthorized, or deceptive commercial activities.

• Introduce digital vulnerabilities, including viruses, malicious bots, or damaging scripts.

• Utilize falsified personal identifiers, mismatched addresses, or unauthorized credentials during checkout.

We reserve the right to immediately refuse service, terminate consumer access, or cancel active orders if we suspect a breach of these protective terms.

3. Fine Jewelry Information & Variations

We execute every reasonable effort to display our jewelry items with extreme precision, including accurate photography, metal weights, dimensions, and descriptions. However, because our collections feature custom-finished precious metals and authentic components, slight variations may occur due to:

• Localized screen calibrations, device display settings, and lighting environments.

• The natural, organic properties of genuine gemstones, pearls, and hand-finished plating applications.

4. Materials, Metal Integrity & Care Responsibility

Our pieces are crafted using premium precious metals, featuring a foundation of certified 925 sterling silver coated in thick 18K yellow gold, rose gold, or white gold rhodium plating. Fine jewelry is inherently delicate.

By accepting these Terms, you acknowledge that exposure to abrasive chemicals, water immersion, heavy cosmetics, or poor structural storage can cause accelerated wear or tarnishing. For optimal conservation steps, please cross-reference our comprehensive FAQs page.

5. Upfront Pricing & Checkout Currency

All retail valuations are displayed in the active currency chosen at checkout. We maintain full authority to adjust pricing structures, alter active promotions, or discontinue specific jewelry designs at any time without prior notice. In the rare event an item is mistakenly cataloged with an incorrect price or out-of-stock data, we reserve the right to cancel the transaction and issue a full refund.

6. Order Review & Processing

Submission of payment at checkout constitutes an offer to purchase, but does not guarantee immediate order acceptance. We reserve the right to reject, limit, or void transactions due to product unavailability, billing discrepancies, or flags raised by our automated fraud mitigation networks.

Once an order is formally approved for fulfillment, an official communication will be delivered to your inbox.

7. Secure Payment Gateways

Payment must be completed in full at the point of checkout using our approved processing channels, including Shopify Payments and PayPal. By executing a transaction, you certify that you are the legitimate authorized cardholder. To ensure absolute digital safety, Eidori & Co. Fine Jewellery Inc. does not store or view your raw credit card data.

8. Aligned Shipping and Delivery Logistics

Fulfillment is handled seamlessly through our direct courier channels, primarily featuring Chitchat and DHL Express.

• Fulfillment Promise: All ready-to-ship packages are systematically handed to our carriers on the next business day.

• Transit Expectations: Delivery windows (2–4 business days inside Canada, 2–6 business days to the United States, and 10–25 business days internationally) operate as guidelines and are subject to carrier handling conditions.

• Address Accuracy: The buyer is fundamentally responsible for entering a precise delivery address. Missing or erroneous location details that trigger delivery failures are handled in accordance with our Shipping Policy.

9. Complete Cost Transparency (Duties & Tariffs Covered)

In strict alignment with our global brand standards, Eidori & Co. Fine Jewellery Inc. completely covers all applicable customs adjustments, import tariffs, and duties prior to delivery for all United States and international shipments.

The absolute figure displayed in your final checkout cart is the only cost you will incur. You will never encounter hidden fees, border brokerage fees, or surprise import collection invoices upon delivery.

10. Harmonized Returns, Refunds, and Hygiene Rules

All product return actions, customer claims, and refund executions are governed exclusively by our comprehensive Return & Refund Policy.

• The 14-Day Window: Eligible jewelry returns must be initiated within 14 days of tracked delivery.

• Hygiene Standard: For health and safety hygiene purposes, earrings and piercing jewelry are only eligible for return if they remain completely unworn, unmanipulated, and in their pristine original condition.

• Final Sale Restrictions: Custom-crafted pieces, engraved items, and promotional clearance goods are final sale and cannot be canceled or returned once production begins.

11. Custom Jewelry & Engraving Parameters

For custom adjustments or engraved orders, you assume complete legal responsibility for the accuracy of all submitted dates, names, initials, or dimensions. We are not financially liable for production errors caused by typographical typos submitted by the customer.

12. Intellectual Property Rights

All digital content displayed across this storefront—including our proprietary layouts, descriptions, photography, logos, and custom graphics—is the exclusive legal property of Eidori & Co. Fine Jewellery Inc. and is protected under Canadian and international copyright laws. Any unauthorized extraction, duplication, or reproduction for commercial distribution is strictly prohibited.

13. Privacy & Data Handling

Your data security and privacy rights are highly protected. By using our website, you consent to the storage, collection, and sharing parameters detailed in our official Privacy Policy.

14. Limitation of Liability

To the maximum extent permitted by applicable consumer protection laws, Eidori & Co. Fine Jewellery Inc. and its directors shall not be liable for any indirect, incidental, special, or consequential damages resulting from your use of our website, or the long-term wear of our products. Our maximum cumulative liability for any order-related dispute is strictly limited to the total monetary amount paid by you for that specific item.

15. Governing Law & Corporate Jurisdiction

These Terms of Service and any transactional disputes arising from our storefront are governed by and construed in accordance with the federal laws of Canada and the provincial laws of Alberta, the location where our primary corporate entity resides and operates, without regard to conflict of law principles.

16. Modifications to the Terms

We reserve the right to modify these Terms of Service at any time to accommodate regulatory updates, internal shipping adjustments, or storefront updates. The most current iteration will be published publicly on this page. Your continued interaction with our storefront following modifications indicates an absolute acceptance of the updated terms.

17. Corporate Contact Information

For logistical issues, order modifications, or to file tracking inquiries, please message our dedicated fulfillment desk between our operational hours of 9:00 AM to 11:00 PM Pacific Time: